Privacy Policy

Privacy Policy
Last updated 5th March 2024

Welcome to Pilates By Bel. Protecting your personal information and your right to privacy is paramount to us. If you have any questions or concerns about this privacy policy or our practices concerning your personal information, please contact us at privacy@pilatesbybel.com.

This privacy policy applies to all information collected through our websites (pilatesbybel.com, studio.pilatesbybel.com) and any related services, sales, marketing, or events (referred to collectively in this privacy policy as the "Services")

1. What information do we collect?
• Personal information you disclose to us: We collect personal information you provide us with, such as name, address, contact information, passwords and security data and payment information.

• Information automatically collected: We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information.

2. How do we use your information?
We use personal information collected via our Services for a variety of business purposes described below:

• To facilitate account creation and logon process.

• To send administrative information to you.

• To fulfil and manage your orders.

• To post testimonials.

• To deliver and facilitate the delivery of services to the user.

• To respond to user inquiries and offer support to users.

• To send you marketing and promotional communications.

• For other Business Purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, and evaluating and improving our Services, products, marketing, and your experience.

3. Will your information be shared with anyone?
We only share information with your consent to comply with laws, to protect your rights, or to fulfil business obligations. We may process or share the data that we hold based on the following legal basis:

• Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.

• Legitimate Interests: We may process your data when reasonably necessary to achieve our legitimate business interests.

• Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfil the terms of our contract.

• Legal Obligations: We may disclose your information where we are legally required to do so to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.

• Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, and illegal activities, or as evidence in litigation in which we are involved.

4. GDPR Data Protection Rights
We are committed to ensuring the protection of your rights under the GDPR. You are entitled to the following:

• The right to access – You can request copies of your personal data from us.

• The right to rectification – You have the right to request that we correct any information you believe is inaccurate or incomplete.

• The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

• The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

• The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

• The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at privacy@pilatesbybel.com.

5. Children's Privacy
Our Services are not intended for children under the age of 16. We do not knowingly collect personally identifiable information from children under 16. If you become aware that a child has provided us with personal information without parental consent, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

6. Changes to This Privacy Policy
We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date at the top of this privacy policy.

7. Contact Us
If you have any questions or comments about this policy, you can email us at privacy@pilatesbybel.com.