Terms of Service

Terms of Service

Last updated 15 September 2026

Welcome to Pilates By Bel! These Terms of Service (“Terms”) govern your access to and use of:

• pilatesbybel.com;
• app.pilatesbybel.com;
• the Pilates By Bel mobile application;
• our digital workouts, programs and other content; and
• any related products and services we provide,

together referred to as the “Service”.

The Service is operated by PBB LIMITED, a company registered in New Zealand under company number 9402649 and NZBN 9429053420015, trading as Pilates By Bel (“PBB”, “we”, “us” or “our”).

By creating an account, starting a trial, purchasing a subscription or product, or otherwise accessing or using the Service, you agree to these Terms and the policies referred to in them. If you do not agree, you must not use the Service.

Nothing in these Terms limits any rights or remedies you have under the Consumer Guarantees Act 1993, Fair Trading Act 1986 or other applicable law that cannot lawfully be excluded or limited.

1. Eligibility and accounts

1.1 You must be at least 18 years old to create an account, purchase a subscription or enter into an agreement with us.

1.2 A person under 18 may only use the Service with the permission and direct supervision of their parent or legal guardian. The parent or guardian is responsible for determining whether the Service is appropriate for the minor and for supervising their participation.

1.3 You agree to provide accurate, complete and current account and billing information.

1.4 You are responsible for maintaining the confidentiality of your account and password and for all activity occurring through your account.

1.5 Your account and subscription are for your personal, non-commercial use and must not be shared with another person.

2. Nature of the Service

2.1 PBB provides general fitness, Pilates, movement and wellbeing information and instruction.

2.2 The Service is not medical advice, diagnosis, treatment, physiotherapy or rehabilitation, and it is not a substitute for individual advice or care from a doctor, midwife, physiotherapist or other appropriately qualified healthcare professional.

2.3 Prerecorded and remotely delivered content is not individually supervised. PBB cannot assess your health, symptoms, technique, exercise environment or suitability for a particular class or movement.

2.4 References to general benefits or potential results are provided for informational purposes only. Individual experiences and results will vary, and we do not guarantee any particular physical, health or fitness outcome.

3. Health and medical considerations

3.1 You are responsible for determining whether you are physically and medically able to participate in the Service.

3.2 You should seek advice from an appropriately qualified healthcare professional before beginning or changing an exercise program if you:

• are pregnant or recently postpartum;
• have an injury, medical condition or physical limitation;
• are recovering from illness, childbirth, surgery or medical treatment;
• experience pelvic-floor, pelvic-girdle, back or joint symptoms;
• have been advised to restrict physical activity; or
• are uncertain whether exercise is appropriate for you.

3.3 You must not participate contrary to medical advice.

3.4 You must stop exercising immediately and seek appropriate medical assistance if you experience pain, chest pain, dizziness, faintness, unusual shortness of breath, loss of balance, bleeding or any other concerning or unusual symptom.

3.5 In an emergency, stop using the Service and contact the appropriate emergency service or healthcare provider.

4. Pregnancy and postnatal content

4.1 Content labelled “prenatal”, “pregnancy-friendly”, “postnatal”, “trimester”, “pelvic support” or similar is general exercise content. It is not personalised medical, obstetric, midwifery or pelvic-health advice.

4.2 Pregnancy-friendly content may not be suitable for every person, pregnancy or stage of pregnancy. You are responsible for considering your individual health, pregnancy, symptoms and advice from your healthcare provider before participating.

4.3 If you have pregnancy complications, pain, bleeding, dizziness, contractions, fluid leakage, reduced fetal movement, unusual shortness of breath or any other concerning symptoms, you must stop exercising and promptly seek advice from your maternity or healthcare provider.

4.4 Postnatal recovery varies between individuals. You should obtain appropriate clearance and individual guidance before returning to exercise, particularly following birth complications, surgery, significant abdominal separation, prolapse, pelvic-floor symptoms or persistent pain.

4.5 Receiving general clearance to exercise does not necessarily mean that every PBB class, exercise or intensity level will be appropriate for you.

5. Exercise safety and your responsibilities

5.1 Physical activity carries inherent risks, including muscular soreness, strains, sprains, falls, aggravation of an existing condition and other injuries.

5.2 By choosing to participate, you acknowledge these inherent risks and voluntarily accept the ordinary risks associated with physical exercise, subject to any rights and remedies that cannot lawfully be excluded.

5.3 When using the Service, you are responsible for:

• selecting a class suitable for your health, experience and fitness level;
• working within your own comfortable and controlled range of movement;
• following all instructions, warnings and modifications;
• reducing the intensity, modifying an exercise or stopping whenever necessary;
• using safe, suitable and properly maintained equipment;
• checking that any chair, wall, bench or other support is stable;
• maintaining a safe, level and unobstructed exercise space;
• wearing appropriate clothing and footwear where required;
• ensuring children and pets do not create a hazard; and
• obtaining individual professional advice where appropriate.

5.4 You must not use damaged, unstable or unsuitable equipment.

5.5 You must not participate while affected by alcohol, recreational drugs, illness or medication that may make exercise unsafe.

5.6 If you cannot safely perform an exercise or understand an instruction, you should stop and choose an appropriate modification or different class.

6. Subscriptions, trials and payment

6.1 Certain parts of the Service require a paid subscription.

6.2 The price, billing frequency, trial period and key subscription conditions will be presented to you before purchase.

6.3 Unless expressly stated otherwise, subscriptions automatically renew at the end of each billing period until cancelled.

6.4 By purchasing an automatically renewing subscription, you authorise us or our payment provider to charge the applicable subscription fee and any applicable taxes using your chosen payment method at each renewal.

6.5 You are responsible for cancelling your subscription before its next renewal date if you do not want it to renew.

6.6 Cancellation stops future renewals. Unless required otherwise by applicable law or stated in our Refund and Cancellation Policy, you will continue to have access until the end of your current paid billing period.

6.7 Deleting the app or ceasing to use the Service does not cancel your subscription.

6.8 Subscriptions purchased through Apple, Google or another third-party app store must generally be managed and cancelled through that provider and may also be subject to its terms.

6.9 If a payment cannot be processed, we may suspend or terminate access to the paid Service after making reasonable attempts to notify you.

6.10 All purchases and refunds are subject to our Refund and Cancellation Policy and any non-excludable rights under applicable consumer law.

7. Prices and changes to the Service

7.1 Prices may change from time to time. Any change affecting an existing recurring subscription will take effect no earlier than the next renewal following reasonable notice, unless a shorter period is required for legal, tax or security reasons.

7.2 You may cancel your subscription before a price change takes effect.

7.3 We may add, replace, update or remove particular classes, programs, features or instructors as the Service evolves.

7.4 We do not guarantee that any particular workout, program or feature will remain available indefinitely.

7.5 We may suspend or discontinue all or part of the Service. Where reasonably possible, we will provide notice of a material change affecting paid members.

8. Products and equipment

8.1 Physical products may be available through the Service. Product descriptions, specifications and images are provided as accurately as reasonably possible, but colours and appearance may vary between devices and production batches.

8.2 You must inspect equipment before each use and follow all instructions and safety warnings supplied with it.

8.3 You must stop using equipment if it appears worn, damaged, defective or unsafe.

8.4 Nothing in these Terms limits your rights in relation to goods under the Consumer Guarantees Act 1993 or other applicable consumer law.

9. Intellectual property and permitted use

9.1 The Service and its content—including videos, audio, photographs, graphics, programs, branding, text and downloadable material—are owned by or licensed to PBB and are protected by intellectual-property laws.

9.2 Subject to these Terms and payment of any applicable fees, we grant you a limited, personal, non-exclusive, non-transferable and revocable licence to access the Service for your own non-commercial use.

9.3 You must not, without our prior written permission:

• copy, record, reproduce, download or distribute content except through an expressly authorised Service feature;
• share your account or provide content to another person;
• publicly screen, teach from, rebroadcast or commercially exploit the content;
• alter, republish, sell, sublicense or create derivative products from the content;
• remove copyright or proprietary notices; or
• use the content to train an artificial-intelligence system or build a competing product or service.

10. Prohibited conduct

You must not:

• use the Service for an unlawful or unauthorised purpose;
• interfere with the security or operation of the Service;
• introduce viruses, malware or harmful code;
• access another person’s account without permission;
• scrape, mine, index or systematically extract Service data;
• attempt to bypass access, payment or security controls;
• infringe our or another person’s intellectual-property or privacy rights;
• harass, threaten, abuse or impersonate another person; or
• provide false or misleading information.

11. Third-party services and links

11.1 The Service may rely on or link to third-party platforms, payment providers, app stores, websites or services.

11.2 We do not control third-party services and are not responsible for their separate content, availability, security or privacy practices.

11.3 Your use of a third-party service may be subject to that provider’s own terms and policies.

11.4 A link or integration does not necessarily mean that PBB endorses the third party.

12. Feedback and submissions

12.1 If you voluntarily provide reviews, feedback, suggestions or other submissions, you grant PBB a non-exclusive, worldwide, royalty-free licence to use, reproduce and adapt that material for operating, improving and promoting the Service.

12.2 We will not use your name, image, health information or personal story in promotional material without any permission required by applicable law.

12.3 You confirm that you have the right to provide your submission and that it does not infringe another person’s rights, contain unlawful material or include malicious code.

13. Privacy

13.1 Our collection, use and disclosure of personal information are governed by our Privacy Policy and applicable privacy law.

13.2 You should review the Privacy Policy before creating an account or using the Service.

14. Consumer guarantees

14.1 If you acquire the Service as a consumer in New Zealand, you may have rights and remedies under the Consumer Guarantees Act 1993 and Fair Trading Act 1986.

14.2 Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right, remedy or liability where doing so would be unlawful.

14.3 If the Service fails to comply with an applicable consumer guarantee, your remedies will be those available under the relevant law.

15. Disclaimers

15.1 To the maximum extent permitted by law, we do not guarantee that:

• the Service will always be available, uninterrupted, secure or error-free;
• every class or program will be suitable for you;
• content will meet every individual requirement; or
• participation will produce a particular result.

15.2 To the maximum extent permitted by law, PBB is not responsible for an injury or loss caused or contributed to by:

• your failure to follow instructions, modifications or warnings;
• your participation contrary to medical or healthcare advice;
• your failure to disclose relevant information when receiving an individually delivered service;
• your use of unsuitable or defective equipment not supplied by PBB;
• an unsafe or unsuitable exercise environment;
• another person, child or animal within your exercise environment;
• performing an exercise beyond your personal capacity; or
• using the Service for an unauthorised or unintended purpose.

15.3 This section does not exclude or limit liability arising from PBB’s failure to exercise reasonable care and skill where that liability cannot lawfully be excluded.

16. Limitation of liability

16.1 Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including your rights under applicable consumer law.

16.2 Subject to clause 16.1 and to the maximum extent permitted by law, PBB will not be liable for:

• indirect or consequential loss;
• loss of profit, revenue, opportunity, goodwill or data; or
• loss resulting from circumstances outside our reasonable control.

16.3 Subject to clause 16.1 and to the maximum extent permitted by law, PBB’s total liability arising from or relating to the Service will not exceed the greater of:

• the fees you paid to PBB for the relevant Service during the 12 months immediately before the event giving rise to the claim; or
• NZD $100.

16.4 The limitations in this section apply regardless of whether a claim arises in contract, tort—including negligence—equity, statute or otherwise, but only to the extent permitted by applicable law.

17. Indemnity for prohibited use

To the maximum extent permitted by law, you agree to reimburse PBB for reasonable losses, liabilities and costs arising directly from your:

• deliberate or unlawful misuse of the Service;
• unauthorised commercial reproduction or distribution of PBB content;
• infringement of another person’s intellectual-property or privacy rights; or
• fraudulent activity.

This indemnity does not apply to the extent that a loss was caused or contributed to by PBB or where applying it would be unlawful or unfair under applicable consumer law.

18. Suspension and termination

18.1 You may stop using the Service at any time. Ending use of the Service does not automatically cancel a paid subscription.

18.2 We may suspend or terminate your access if you materially or repeatedly breach these Terms, fail to pay applicable fees, misuse the Service or create a material risk to PBB, another user or a third party.

18.3 Where reasonably appropriate, we will notify you and provide an opportunity to remedy the breach before termination.

18.4 We may act immediately where reasonably necessary to prevent unlawful activity, fraud, security risks, harm or intellectual-property infringement.

18.5 Provisions which by their nature should continue—including intellectual-property, liability and payment obligations—survive termination.

19. Changes to these Terms

19.1 We may update these Terms to reflect changes to the Service, our business practices or applicable law.

19.2 The current version and its effective date will be available through the Service.

19.3 If a change materially affects an existing paid subscription, we will provide reasonable notice by email, within the Service or by another appropriate method.

19.4 If you do not accept a material change, you may stop using the Service and cancel your subscription before the change takes effect.

20. Severability

If any provision of these Terms is unlawful, invalid or unenforceable, it will be modified or severed only to the extent necessary. The remaining provisions will continue in effect.

21. No waiver

If we delay or fail to enforce a right under these Terms, that does not waive that right.

22. Entire agreement

These Terms, our Privacy Policy, our Refund and Cancellation Policy and any additional purchase terms presented to you form the agreement between you and PBB concerning the Service.

If additional purchase terms conflict with these Terms, the additional terms will apply to that purchase to the extent of the inconsistency.

23. Governing law and disputes

23.1 These Terms are governed by the laws of New Zealand.

23.2 Before commencing formal proceedings, you and PBB agree to make a genuine attempt to resolve the dispute directly, except where urgent relief is required.

23.3 Subject to any rights you have to bring a claim in another jurisdiction under mandatory consumer law, you and PBB submit to the non-exclusive jurisdiction of the courts of New Zealand.

24. Contact details

The Service is operated by:

PBB LIMITED
Trading as Pilates By Bel
NZBN: 9429053420015
Email: support@pilatesbybel.com